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Faq

FAQ

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Product & Technical FAQ

What are the technical specifications of your equipment?

Optikan sells a variety of different products with different technical specifications depending on our customers’ needs. However, they typically share the same core technology which is based on FMCW radars operating at frequency ranging from 57 GHz to 328.5 GHz; The main characteristics of these products are:

  • An average emitted optical power up to 5 dBm or ~3 mW per radar chip;
  • A typical digital resolution of 1 mm;
  • An acquisition rate between 60 Hz and 3000 Hz.

For more information, the complete technical datasheet for each of our products is available for free to download on their respective page.

As with any measurement device, calibration is necessary before use. However, depending on the device, the process may differ:

  • On the uSense and uSkan, no calibration is necessary, as they are automatically performed on the reference plate prior to any scan;
  • On the uSense LITE, calibration must be performed manually after turning it on.

Please note: due to thermal equilibrium delay, it is recommended to wait 15 minutes after turning the device on before doing the calibration and using it for measurements.

A computer or tactile tablet is required to monitor each of our devices, which may be provided by Optikan as an option. Depending on the device, either a USB-C port of Ethernet port with Gigabit Ethernet capability is required.

Our software is currently available for Windows 11 machines on all our devices, although certain Linux distributions may be supported on the uSkan.

For more information, please check out the technical datasheet of each product on their respective page.

Usage FAQ

Can the product be operated offline?
Yes, all of our products can be operated offline. No Internet connection is required during installation or utilization, although software updates will require an Internet connection to proceed.
You can export your data in a .okn format, which is a proprietary file format from Optikan. The process to open these files is quite straightforward and is always indicated in the documentation provided with your system or sensor.

Support & Assistance FAQ

Do you provide remote or on-site support?
Remote support is available during Optikan’s opening hours (Monday to Friday included from 09h00 to 17h00 CET) by contacting support@optikan.com From there, a member of our team will reach out to you to solve your issue either by mail, or by mobile phone or Microsoft Teams and AnyDesk or TeamViewer if need be. On-site support is available but requires a three weeks notice and is therefore typically reserved for commissioning, maintenance, or special missions (such as dismantling a device to move it from one facility to another for example).

Logistics FAQ

What are your typical delivery lead times?
Optikan’s typical lead time is around six weeks, although this varies based on each device and destination.

Company FAQ

Who is behind your company?
Optikan is privately owned by Jean-Baptiste PERRAUD and Quentin CASSAR.

Warranty & After-Sales FAQ

What is the warranty period for your products? Is a maintenance program available?
There is a one year warranty on all our products, but a maintenance program is available through a paid subscription.

Feasibility Study FAQ

How long does a feasibility study typically take?

Feasibility studies duration can range from two weeks to several months depending on their complexity. Complexity typically scales with:

  • The number of samples to be analyzed;
  • The size of samples to be analyzed;
  • The nature of materials and defects to be detected.

Typically, an online meeting would be made in advance with Optikan’s experts prior to sending samples to properly frame the study and ensure the best possible information/time compromise.

Typically, the nature of the main healthy material and the defects are required, as well as the dimensions of the samples and their numbers. An expected timeframe for the results is also useful, as well as the type of information you are looking for.
Deliverables can be changed depending on your needs, but it would typically result in a set of documents and an online meeting delivery presentation, as well as a set of future recommendations depending on whether a project can grow from it or not. The first feasibility study is often made on samples in our laboratory only, but depending on the results, it will often translate into an integration feasibility study where we test our devices on your real-world application and see whether an off-the-shelf solution is already available for you or if a custom-made solution is necessary.

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